What is Plan Management?

Plan Management is support to manage funding your NDIS plan. Choosing for your funding to be plan managed means that you have the flexibility to use both registered and unregistered providers, without having to deal with all the claiming and processing of invoices.

Our key roles include:

  • Processing provider invoices
  • Lodging claims through the NDIS portal
  • Resolving any queries with providers on your behalf
  • Helping you to manage your budget

How can I have plan management?

At your planning meeting you can tell NDIS staff that you would like a plan manager to support you.

The NDIS will include funding in your plan to pay for your plan manager. This is separate from your other services and supports in your budget and falls under the support category “Improved Life Choices.”

By seeking Plan Management support, your other support funds are not reduced – it is provided on top of your other funding requirements.

Why Centacare?

At Centacare, we take a personal approach with our NDIS Plan Management services. Once you are engaged with us, you will be assigned a particular representative as your primary contact, but with the knowledge that there is a full team in the background to assist at any time. We have offices located in Adelaide Metro and in the Northern Suburbs for those who want to interact with a real person.

Centacare uses a program called Careview, which has a corresponding app called “Careview Advantage”. The programs allow you to:

  • Access real-time budget balances for each of your support categories
  • Approve your provider invoices
  • View a monthly summary of your spending via either the app or a monthly statement sent via email/post (your preference)

A primary focus for any plan manager is to ensure that you get the most out of your funds by effectively managing the budget. At Centacare, we start off each new support plan with a discussion about how you want to spend the funding, so that we can help you work out a budget for each of your supports – making sure there are no financial surprises at the end.

If you are interest in engaging Centacare for your plan management needs, you can either contact us on 08 8228 8940 to speak with one of our experienced team members, or simply email us at planmanagement@centacare.org.au.